Will the movers bring tools to disassemble and reassemble furniture?
Every crew skipper has the necessary tools for disassembling and reassembling furniture. Keep in mind that there are some rare cases (such as with exercise equipment) which can be difficult to disassemble/reassemble correctly or require uncommon tools that are not included in most tool boxes. Please let us know in advance if you have anything complicated; we will try our best to come prepared. [back to top]
Will you move my TVs and mounts?
Sure! We can take your TVs and mounts down from the wall, transport them for you, and put the TVs back on already installed mounts. We do not reinstall mounts - one of our mottos is “We don’t want to put holes in your walls, accidentally or deliberately!" [back to top]
Should I empty my dresser drawers?
We recommend you do. With full drawers, the legs of your dresser have a higher chance of being damaged from the extra weight. It is also difficult to move the piece up and down stairs (if that is the case). This can end up being quite an exhausting task for movers, and since movers with more energy and less back injuries are always a good thing, emptying your drawers is good and appreciated. [back to top]
Will you move my safe, piano, or pool table?
Yes we will! Just please let us know in advance so that we can bring the proper tools and an appropriately sized team. There won’t be any extra fees due to our rates being all-inclusive! Be aware that there are a few cases where a safe or piano might be too large or too heavy to move without specialized equipment. It’s important to discuss these items early on in the booking process so that, in one of these rare cases, you will still have time to schedule with a company dedicated to those kinds of services. [back to top]
What about protecting my floors?
Every truck is equipped with rolls of rubber floor protection. We can also lay down blankets if needed, and if you’d like, our movers can remove their shoes when moving items through carpeted areas - just be aware that this will reduce the crew’s efficiency. On areas of your floor that are still not protected, such as stairs (where a runner or blanket would be a trip hazard) our movers are trained to be extra careful. If you are concerned about your carpet or flooring, be sure to let your crew leader know. [back to top]
Can we move motorized items?
Most of the time! Smaller items like lawnmowers, motorcycles, smaller generators, etc. should not pose any problem. Larger items such as golf carts, tractors, riding lawnmowers, and ATVs can be a bit trickier. Cars are usually too large. If you have a motorized item you want moved, make sure to check with us. Also, for all motorized items we would need the fuel to be emptied before transport. [back to top]
What kind of Liability Coverage do you have?
Like all moving companies, we must offer at least $0.60 per pound of liability. While most companies charge a fee for higher limits, we give our clients a free upgrade to $5 per pound! This is possible because of how careful we are with our clients’ goods, which reduces the risk of damages. Note that there are some limitations, restrictions, and disqualifying factors - for a complete description, please call us or see Section 6 of the “Terms and Conditions” included with your “Moving Services Contract”. [back to top]
How do your All-Inclusive Rates work?
Our rates truly are all-inclusive. We have no hidden expenses, charges, or taxes. Travel fees are the only cost other than the labor rate. Furniture disassembly & reassembly, furniture wrapping, non-gas appliance disconnection & hookup, over-sized item service, & unpacking are included at no extra cost. We do not charge extra for same day use of blankets, dollies, floor protection, ramps & tools. [back to top]
How and when do I pay for my move?
The full cost of your move, minus deposits made, will be due upon completion of our services. Your crew skipper will provide an invoice with a breakdown of your total costs. To avoid processing fees, we do prefer payment to be in the form of cash or check, though we do accept major debit or credit cards. If tipping, you can give personally in the form of cash or add a gratuity to the invoice. [back to top]
What about my Valuables?
We strongly recommend that our clients move these items personally. Most valuables have a high value-to-weight ratio, meaning that even our generous liability upgrade would not cover their value. We do strictly enforce the liability limits for items of extraordinary value (electronics, jewelry, firearms, checkbooks, cash, bonds, stocks, antiques, art, family heirlooms, or other sentimental items). [back to top]
What does “Packing” mean?
If you have reserved our packing services for the day of your move, we will be packing your items into boxes for you. The hourly rate is increased to cover the cost of the boxes we use, as well as for the packing paper and tape. This way the hourly rate remains inclusive. Packing is not protecting your furnishings with blanket’s and shrink wrap – that’s part of our all-inclusive moving. [back to top]
Can you drop off boxes for me to use?
We do not sell or drop off materials in advance of a move. Your crew will bring packing materials when they come to move you if a packing service has been scheduled. If you are looking to lower the cost of your move by buying and packing your own boxes, they are sold at Home Depot, Lowes, and 1/2 Price Boxes, plus sometimes even storage sites and truck rental centers. [back to top]
Will you bring wardrobe boxes?
We keep our trucks clean and limit extra materials that take up space, leaving more room for your boxes and furniture. We do not bring wardrobe boxes unless you request them. If you’d like us to bring wardrobe boxes, please make sure you have specifically requested them, and check if we noted that in your moving services contract. Keep in mind that while same-day use of wardrobes is free, there is a $10 fee for each one you decide to keep. [back to top]
What can I do to save time?
Being prepared and fully ready for the movers before we arrive is a great way to save on time and, ultimately, money. Even though there are many services worth having us do (to spare your back), there are certainly actions you can take prior to the move that will help shorten its length. Here is a quick checklist:
Finish packing your belongings into boxes, and collect them in a place where they can be quickly loaded into the truck, such as a front room or garage. Be careful to leave hallways clear. If some boxes are too heavy, no worries: leave them for our movers.
Bring items down from your attic. While this may be a pain, its will be a huge time saver!
Disassemble any furniture that you feel confident disassembling. Bag any screws, bolts or washers and keep them with the pieces.
Empty, disconnect & drain/defrost appliances (if needed).
Make space for our trucks by parking elsewhere and trimming low tree branches so that our truck can park in the driveway.
Some clients move smaller items (lamps, boxes, bins, etc.) on their own, as these items take just as much time for us to move. We also encourage clients to move more fragile or expensive items on their own like mirrors, pictures, paintings, or TV’s. [back to top]
What time will the movers arrive?
On your Moving Services Proposal or Contract, you’ll see the projected start time near the top in the “Arrival” section. Our trucks depart from the depot at the same time every morning to increase reliability. As a result, our projected arrival times are typically pretty close, despite variations due to traffic and weather. If your move is not the first job of the day, we won’t be able to project an arrival time, but we will call you at least 30 minutes prior to our arrival. A typical afternoon job usually has arrival window ranging from 11 AM to 4 PM. [back to top]
What if I need to make extra stops?
Additional stops are no problem! If the starting and ending addresses are the same, additional costs would only come from the increased labor time. We do need to know all of your addresses in advance to determine an effective crew size and your fixed at-cost travel fee, so be sure to let us know and everything should move smoothly! [back to top]
What if I am concerned with the efficiency of my crew?
If this happens, call the office immediately. Our policy is the same as a restaurant’s policy for food: if you take a bite and complain we will take care of it, but if you finish your plate and complain, there isn't much we can do. We want to hear about efficiency complaints early in the move, and not after the move is completed. If there is an issue, call us, and we will fix it right away. [back to top]