Question 1

What time will the movers arrive?

Accepted Answer

Please check page 1 of your proposal or contract for the "Guaranteed Arrival Window."
 
We guarantee your crew will arrive within that window. If not, we will work for free for the time we are late. For more details, click here.(https://www.jonahsmovers.com/guaranteed-arrival-time)

Question 2

What happens if my movers arrive late?

Accepted Answer

If we are late, we will get started working as soon as we arrive and apply a discount at the end of your move when taking final payment. Click here (https://www.jonahsmovers.com/guaranteed-arrival-time)for more details.

Question 3

Will the movers bring tools to disassemble & reassemble furniture?

Accepted Answer

Yes. All of our crews have a complete tool box for typical home & office furniture and are professionally trained in proper disassembly & reassembly of furniture.

Question 4

How do the movers protect my floors?

Accepted Answer

Each of our trucks is equipped with 2-3 rolls of rubber floor protection to safeguard hardwood and other scratch-prone surfaces. For carpeted areas, we typically wear shoes, but if you'd prefer us to remove them to avoid tracking dirt, we can accommodate this—just keep in mind that it may slow down the process. While we aim to meet your specific needs, we do not provide plastic coverings for carpets or stair protection. Our priority is to balance personalized care with an efficient, streamlined move.

Question 5

What if a problem or issue arises on move day?

Accepted Answer

If there is an issue or concern on move day, Call our office right away! (832) 728-6675(tel:8327286675)
 
While we rarely have problems, if anything does arise, tell us early in the move so we can take steps to resolve it quickly. Being a service business, our policy is similar to a restaurant’s policy for food:
If you take a bite and complain we can easily take care of it. But if you finish your plate and complain, it's much harder to take back the service.

Question 6

Do the movers take a lunch break? Do I need to provide lunch for them?

Accepted Answer

Sometimes. For some moves, the crew may decide to stop for lunch. The crew leader will stop the clock for any time they spend eating and any additional drive time to get to their lunch spot.

Providing lunch is not required. Lots of movers will bring their own lunch and others usually prefer to stop along the way.

Question 7

What happens if there is bad weather on my move day?

Accepted Answer

We typically move in bad weather unless it is unsafe to do so. Being in Houston, it would be impossible to operate any other way. All furniture items will be protected with blankets and stretch wrap so they are not exposed to the elements.

In the case of major weather events (hurricanes, ice storms, etc), we may need to reschedule moves or bring on additional movers to expedite the completion of your move.

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