Frequently Asked Questions
MOST COMMON QUESTIONS
SELECT A CATEGORY:
BEFORE YOU MOVE
As soon as possible! We recommend at least 2 weeks before your move date, but it depends on the time of the year. We are busiest during Summer months, on weekends, and at the beginning and end of each month.
We recommend locking in a date as soon as possible even if you need to reschedule in the future. We only require a small deposit which transfers over to the new move date if it changes.
Many of our clients hire us to save time and avoid heavy lifting, while others like to be more hands-on. Either way, here are some quick tips to speed things up! Pack everything into sturdy, uniform moving boxes (avoid flimsy, mismatched Amazon boxes), disassemble beds, cribs, or bunk beds, transport fragile items like artwork, mirrors, and lamps in your own vehicle, and stage your boxes in the garage for easy access. For more tips, check out our free moving checklist.
For more information, check out our article on the MovingWaldo Website - "What Influences The Price Of A Move."
There are a few things we require customers to move on their own. These items include:
Flammables / Hazardous Items: such as propane tanks, harsh chemicals, lighters/matches, etc.
Items of Extraordinary Value: such as cash, important documents, fine art, jewelry, etc.
If you require any of these items be moved by Jonah’s Movers, reach out to us so we can talk through the details and add an exception to your contract.
As a general rule, yes. The extra weight puts a lot of extra pressure on the legs. Furniture will need to be blanketed and wrapped by our team and will be flipped around to be fully protected. Often, we will be dollying furniture pieces on their side. Items in dressers can also slip behind the drawers. It is always best to empty the dressers!
No. If you need help with hanging clothes, please let us know ahead of time and we can bring wardrobe boxes for free same-day use! We recommend around 2 feet of closet space per wardrobe, so let us know how many you think you'll need. We typically have a limit of around 8 wardrobes per move per day.
MOVE DAY
Please check page 1 of your proposal or contract for the "Guaranteed Arrival Window."
We guarantee your crew will arrive within that window. If not, we will work for free for the time we are late. For more details, click here.
If we are late, we will get started working as soon as we arrive and apply a discount at the end of your move when taking final payment. Click here for more details.
Yes. All of our crews have a complete tool box for typical home & office furniture and are professionally trained in proper disassembly & reassembly of furniture.
Each of our trucks is equipped with 2-3 rolls of rubber floor protection to safeguard hardwood and other scratch-prone surfaces. For carpeted areas, we typically wear shoes, but if you'd prefer us to remove them to avoid tracking dirt, we can accommodate this—just keep in mind that it may slow down the process. While we aim to meet your specific needs, we do not provide plastic coverings for carpets or stair protection. Our priority is to balance personalized care with an efficient, streamlined move.
If there is an issue or concern on move day, Call our office right away! (832) 728-6675
While we rarely have problems, if anything does arise, tell us early in the move so we can take steps to resolve it quickly. Being a service business, our policy is similar to a restaurant’s policy for food:
If you take a bite and complain we can easily take care of it. But if you finish your plate and complain, it's much harder to take back the service.
Sometimes. For some moves, the crew may decide to stop for lunch. The crew leader will stop the clock for any time they spend eating and any additional drive time to get to their lunch spot.
Providing lunch is not required. Lots of movers will bring their own lunch and others usually prefer to stop along the way.
We typically move in bad weather unless it is unsafe to do so. Being in Houston, it would be impossible to operate any other way. All furniture items will be protected with blankets and stretch wrap so they are not exposed to the elements.
In the case of major weather events (hurricanes, ice storms, etc), we may need to reschedule moves or bring on additional movers to expedite the completion of your move.
SPECIALTY ITEMS
While we do our best to accommodate every client, we are not authorized to move the following items:
Flammables / Hazardous Items: such as gasoline, lighter fluid, propane tanks, fireworks, ammunition, bleach, pool chemicals, acid, car batteries, etc.
Items of Extraordinary Value: such as jewelry, cash, fire art, family heirlooms, personal documents, keys, etc.
If you require any of these items be moved by Jonah’s Movers, reach out to us so we can talk through the details and add an exception to your contract.
Our movers are professionally-trained to disassemble, protect, and move most upright pianos, spinnet pianos, and baby grand pianos.
Please note: We do not move full-size grand pianos.
We typically can only move pianos as part of a full-residential move, not one-offs. There are no additional charges to move a piano.
All of our movers are professionally-trained to protect and move safes. We also have specialized equipment for the “big boy” safes. Please let us know if you safe is around 600-700 pounds or higher so that we can bring special equipment and plan the move accordingly. There are no additional charges to move a safe.
We have movers who are professionally-trained to disassemble, protect, and move pool tables and ping pong tables. On local moves, we recommend contracting with a 3rd party pool table moving service to disassemble, move, reassemble, balance the table etc. It is often times a more cost effective option than having our team move a pool table, and still having to hire a separate company to reassemble, and balance the table. Please note: WE DO NOT reassemble pool tables.
We typically can only move these items as part of a full-residential move, not one-offs. There are no additional charges to move a pool table or ping pong table.
We will have a team member on the move professionally-trained to removes weights/pendulums, protect, and move grandfather clocks.
We typically can only move grandfather clocks as part of a full-residential move, not one-offs. There are no additional charges to move a grandfather clock.
All of our movers are professionally-trained to protect and move your TVs. We can take TV's off of mounts and place TV's onto pre-installed mounts. We can also remove mounts off of the wall.
Please note: We do not re-install TV mounts or drill holes into walls.
PLAYSETS: Typically no. We recommend checking with the manufacturer.
TRAMPOLINES: We can disassemble, move, and reassemble trampolines. During reassembly, we need the client to approve the work.
Our movers are professionally-trained to disassemble, protect, and move all types of beds.
There are no additional charges to move any of these items.
It depends. We can move smaller items like lawnmowers, motorcycles, and generators with no problem. Please let us know ahead of time if you'll be transporting a larger item such as a golf cart, tractor, riding lawnmower, or ATV.
Please note: Be sure to drain fuel tanks prior to move day.
We do not transport cars, trucks, or RVs.
Yes we can move your plants and planters.
Please note: Plants take up a considerable amount of space on the truck and may require an additional trip depending on your move. Sometimes planters made of clay or stone are already cracking and may not be in shape to be moved.
PACKING & OTHER SERVICES
Yes. Please see our packing webpage for more details.
We do provide packing supplies. If you've scheduled packing services with us, your crew will bring packing materials in the truck on the day of your move.
At this time, we do not drop off materials in advance of a move. You can also come by our office to buy boxes, paper, wardrobes, mattress bags, markers, tape, and shrink wrap. We will even help load it into your car!
We do not crate items in house, but we do utilize a 3rd party crating service that is high quality and reliable.
Yes. We offer some limited services in unpacking. We are not professional organizers, but we are able to take items out of boxes, haul off packing materials, and assist you in putting items away into cabinets and drawers. Please see our packing webpage for more details.
Unfortunately no. We do not offer interstate moves at this time.
If you require a long distance within Texas, please check out our long-distance webpage for more details.
Yes! We offer labor-only jobs and can load or unload your rental truck or temporary storage containers.
Yes! All of our movers are professionally-trained in disassembling & reassembling all standard household furniture. We will bring the necessary tools to do so.
No. Due to liability and insurance limitations, we cannot disconnect or reconnect appliance gas/water lines.
PAYMENTS
Yes, we require a $100 deposit to secure your move. This deposit can be paid online or over the phone with a debit/credit card.
If you need to cancel, please let us know as soon as possible.
If you cancel at least 7 days before your scheduled move date: we will refund your deposit.
If you cancel within 7 days of your scheduled move date: we will hold your deposit.
The full cost of your move is due on-site upon completion of our services. Your crew leader will provide a breakdown of line items before taking payment.
We typically recommend a 10-15% tip split between the crew if you we're pleased with the move. Though not necessary, the crew certainly appreciates a gratuity for a job well done.
We accept cash, checks, and all major debit/credit cards.
Debit/credit card payments (excluding the $100 deposit) are subject to a 3% Processing Fee.