Question 1

If you ARE late, how does it work?

Accepted Answer

If we are late, we will get started working as soon as we arrive and apply a discount at the end of your move when taking final payment.  Example: If the guaranteed arrival window on your contract says 7:45am-8:15am, but we show up at 8:30am, we would have arrived 15 minutes late (0.25 hours). If the hourly rate for your crew is $120/hour, then the discount would be:  $120/hour x 0.25 hours = $30 discount applied.

Question 2

What happens if my crew arrives on-time, but 1 mover arrives late.

Accepted Answer

The guaranteed arrival discount would not be in effect, but we would not charge you for the mover that is late until he arrives.

Question 3

Will you call me when you’re on the way?

Accepted Answer

For morning jobs, only on request. Shoot us an email or call and we’ll make a note to give you a call when we’re headed over.  For “second moves of the day,” we will give you a call when we are around 30 mins to 1 hour out. In any case, we will always be there within our guaranteed arrival window.

Question 4

Are you late to jobs often?

Accepted Answer

Almost never! Which is why we can promise this to our customers. We understand that arriving late can cause anxiety, frustration, and long move days. So if we happen to drop the ball, we at least want to pay you for that time.

PROMISE #1

Guaranteed Arrival

No Hidden Fees

PROMISE #2

PROMISE #3

Damage Resolution

Guaranteed
Arrival Window

Ready to book your move?

CONTACT

Office Hours

Connect with us!

SERVICES

ABOUT

Resources

LOCAL AREAS Served

LONG DISTANCE AREAS